Shipping and delivery

All parcels are shipped from the UK.

Please allow up to 3 days for dispatch. Parcels can be tracked with your tracking code sent via email, through the Royal Mail website.

UK Shipping:
Standard parcels are sent via Royal Mail Tracked 48-hour service (arrival 2–4 working days from dispatch). 

Rest of the World Shipping:
All parcels are sent via a Tracked International service (arrival typically 1–2 weeks from dispatch). Buyers may occasionally be required to pay customs charges; failure to do so may result in the package being returned.

If custom charges are not paid and the parcel is returned to us, any shipping costs and or return to send fees will be deducted from your refund.

For orders that qualify for free International shipping, the original shipping costs may also be deducted from your refund due to unpaid customs or refusal of delivery.

Customs and duties 

United States

  • To reflect current US import requirements, prices shown to customers in the United States include a 10% price adjustment.

  • This adjustment has been incorporated into our product prices, so no additional customs duties will be payable on delivery.

Australia

  • Orders under AUD $1,000 are generally free from customs duty under the UK–Australia Free Trade Agreement.

  • Orders may still be subject to Australian GST or other import charges depending on Australian customs regulations.

Canada

  • Goods that qualify under the Canada–UK Trade Continuity Agreement are generally duty-free.

  • Orders over CAD $20 may be subject to Canadian GST, PST or HST (depending on the province). These taxes are collected by the carrier or Canadian customs before delivery.

European Union (EU)

Import VAT

  • Import VAT applies to all orders entering the EU. There is no VAT-free threshold.

  • VAT is charged at the destination country’s local rate (typically 17%–27%).

  • We do not collect VAT at checkout. Import VAT is collected by the delivery carrier or your country’s customs authority before your order is delivered.

Customs Duties

  • Orders under €150: A flat €3 customs duty applies to each unique commodity (HS) code in the parcel. For example, if your order contains a bag and a dress, two €3 charges may apply.

  • Orders over €150: Standard EU customs duties may apply depending on the goods and their origin. While some UK-origin goods may qualify for reduced or zero duty under the UK–EU Trade and Cooperation Agreement, this does not apply to all products.

Rest of the World

Including:

  • New Zealand

  • Norway

  • Hong Kong SAR

  • Iceland

  • Switzerland

  • India

  • Japan

  • Malaysia

  • Mexico

  • Singapore

  • South Korea

  • United Arab Emirates

  • Import regulations vary by country. Customers are responsible for paying any applicable import VAT/GST, customs duties, or other taxes required by their destination country. These charges are collected by the local customs authority or delivery carrier and are not included in our prices or shipping charges. any import VAT/GST, customs duties, and the carrier’s handling fee when the parcel arrives in their country.